FAQ - "How Do I..."

Below are some questions you might have regarding the this website.. If you need more guidance, please contact us!

Forgot your Password or new to this system?

Please use these steps to change your password:

1. On the left hand side of the website home page, click on link "forgot password".
2. It will take you to a page where you will have to enter your email that is associated with your membership account to reset your password. The new password will be sent to that email.
3. If you have forgotten your email please contact admin@evergladesbc.com
   

What does that message that appears on the bottom right corner mean ?

If your membership is lapsed, overdue, or within a week of your renewal date,  we try to let you know with this status message.

How do I Renew my Membership?

EBC’s membership system generates an automatic notification to you (via the email in your profile) fourteen (14) days before your membership expires.  This reminder includes an invoice for you to renew your membership.  To renew follow these steps.  Note the "My profile" example below:

1. Login using your email and password
2. Under your name in the box on the left, click "View Profile"
3. Under "Membership Details," click the button to the right which says "Renew…[and date]"
4. Follow the remaining instructions for renewing your membership.

You will must renew within 14 days after your membership has expired to keep your membership status  to lapse.   After 14 days, you will not be able able to activate, access or even view the "Pay Online" button in your profile after you log in. You will need to contact admin@evergladesbc.com so that we can reset your membership status back to "pending renewal" and generate a new invoice.  

I want to renew but want to change from an individual to family (or family to individual) membership. How can do this?

If you would like to change your membership level before you renew, please email  admin@evergladesbc.com.

How do I edit My Profile?

1. Login using your email and password
2. Under your name in the box on the left, click "view profile"
3. Click "Edit Profile"
4. Update your information - please make sure your email is correct
   
5. Click "save" at the bottom

From here, you can also manage:

1. "Access by others"
2. email "Subscriptions"

Note: For an EBC family membership, only the family bundle administrator (person who initially set up the family membership) is able to add or remove a member and renew the family membership online. All other members listed under the same family membership do not have this option on their profile.

Can I turn off (or on) the information shown in my Member Directory profile? 

You can manage your "Private Member Directory" online profile and set what information others can see in your online profile.

1. Login using your email and password
2. Click on "View Profile"
3. Click on "Edit Profile".
4. Click on "Access by others" near the top
   1. Decide if you want to show your profile at all in the Private Member Directory by clicking/unclicking "Allow to show profile"
   2. For each attribute you can decide if you want "Anybody" , "Members" or "No Access" to view that piece of information.
5.  Click "Save" at the bottom
   

Can I manage what types of communication is sent to me?

Sure, you can manage whether you receive event notifications, e-Newsletters, and emails blasts. 

1. Login using your email and password
2. Click on "View Profile"
3. Click on "Edit Profile".
4. Click on "Subscriptions" near the top
5. Decide if you want to "Subscribe" or not by clicking/unclicking the box
6. Click "save" at the bottom

You can also subscribe to see updates in a particular Forum or Forum topic. Go to Forum/Topic page to subscribe.

Can I add my spouse and children to my Family Membership?

When you joined, you had the option of choosing a "Family" membership versus a "Individual"/other type of membership.  A "Family" membership is a special "bundle" membership where both you and your spouse can maintain unique online profiles in the "Private Member Directory" but only pay one membership fee. This feature is available to the family membership level only.

You can only add your spouse and up to 3 children under your bundle account only after you have purchased the family membership. Family Membership – Any family of two or more persons is eligible for a Family Membership. A family membership shall consist of a husband and wife or one of two parents and one or more children under the age of 18 years and living in the household maintained by such parent(s). Memberships will run one (1) year from Date of Purchase.

To add your spouse and up to 3 children (under the age of 18) to your profile:

1. Login using your email and password
2. Click on "View Profile"
3. Click on "Edit Profile". 
4. Click on "Add member" under "Bundle Summary"*
5. It will then take you to a page where you can add your spouse to your family membership account
   
6. Enter your spouse's personal information and email
   
7. Click "go to profile" at the bottom to save that information

*You will need to click "Add member" each time for each of your family members.

I am having trouble with VolunteerSpot.  Where can I get help?

We use this website to help us manage EBC volunteer activity.   Go to our FAQs for VolunteerSpot Link for assistance.